Careers

Magic at Work

At Magic City Casino, we are always looking for great people to join our team.
Check out our available positions and apply today!

Housekeeper

Description of Duties
  • Ensures all areas of the facility, casino, and BOH sensitive areas are ready for operation by thoroughly cleaning, dusting and polishing all areas when facility is closed.
  • Ensures all public areas of facility and casino are maintained for daily operations by thoroughly cleaning, dusting and polishing all customer areas.
  • Follows all safety guidelines and organizational policies.
  • Uses all appropriate housekeeping equipment to perform the job.
  • Maintains clean floors by waxing and vacuuming carpeted areas.
  • Ensures that all trash cans are changed on a regular basis.
  • All other assigned duties.
Work Requirements
  • High School diploma or equivalent, or 2+ years of housekeeping experience preferred.
  • Must be able to obtain the appropriate state occupational license.
  • Must be able to stand for 8 hours.
  • Must be familiar with all housekeeping equipment.
  • Must be able to lift at least 50lbs.
  • Must be able to work a flexible schedule to include nights, weekends and holidays.
Apply Now

Surveillance Operator

Description of Duties
  • We are looking for a Surveillance Operator to join the Magic City Casino team! Must be able to work a flexible schedule including nights, weekends and holidays (24 hour operation)
  • Is vigilant in observing all areas of the casino and report all procedural infractions and criminal activity to the appropriate person/department.
  • Maintains cleanliness of work stations and equipment.
  • Performs close watch duties as assigned.
  • Maintains familiarity with gaming law, regulations, company policies and procedures.
  • Receives periodic on-the-job training.
  • Diligently monitors all company assets as well as monitoring all employees for procedural violations.
  • Maintains up-to-date working knowledge of procedures and policies for all departments.
  • Enforces department procedures by observing and reporting any failure to comply with company policy.
  • Maintains up to the minute, detailed, and accurate logs.
  • All other duties assigned.
Work Requirements
  • High School Diploma required.
  • Must be able to obtain the appropriate state occupational license.
  • Basic computer skills and knowledge.
  • High speed typing ability.
  • Ability to work in a high stress environment.
  • Exceptional multitasking abilities.
  • Ability to write detailed and accurate reports.
  • Good eye-to-hand coordination.
  • Specific vision abilities include close vision, color vision, and ability to adjust focus.
  • Hearing ability required allowing monitoring of multiple radio broadcasts with or without utilizing headsets.
  • Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
  • Working knowledge of, and the ability to operate, various base station and handheld radios.
  • Must be able to work effectively in a team environment.
  • Must have excellent verbal and written communication skills.
  • Due to confidentiality of position must sign, read and understand an agreement pertaining to consequences of not adhering to department internal controls and state regulations.
  • Must be able to work a flexible schedule to include nights, weekends and holidays.
Apply Now

Count Team Member

Description of Duties
  • Collects slot cash storage boxes from the slot floor in compliance with Internal Controls and State Rule.
  • Opens, counts and records poker room drop boxes and jackpot drop boxes in accordance with approved procedures.
  • Sorts, counts straps and records the contents of slot drop boxes according to approved procedures.
  • Compares information contained in slot drop boxes to data stored in the computer system.
  • Completes paperwork in accordance with internal controls.
  • Responsible for minor repairs and maintenance of soft count room equipment.
  • Notifies Count room manager of malfunctioning equipment.
  • Remains professional at all times while being efficient and effective.
  • All other duties assigned.
Work Requirements
  • High School diploma preferred
  • Ability to speak, read and write English.
  • Adding machine, currency counting machine and knowledge of computer terminal preferred.
  • Ability to “cut” and count gaming chips.
  • Ability to obtain appropriate occupational license(s).
  • Basic mechanical (repair) ability helpful.
  • Prior money handling experience preferred.
  • Team work skills are a must.
  • Must have a strong attention to detail.
  • Ability to work flexible hours to include nights, weekends and holidays.
  • Ability to stand, bend, squat and kneel for extended period of time.
  • Must be able and willing to lift objects heavier than 5 lbs. and to push heavy carts through the casino floor.
Apply Now

Security Agent

Description of Duties
  • Conducts him or herself in accordance with all Department of Business and Professional Regulation standards and the Company’s internal policies and procedures
  • Patrols gaming areas and grounds to establish security presence and reports all unusual situations and suspicious persons.
  • Monitors through inspection and observations all activities within the facility.
  • Observes, records and reports any unusual incidents and occurrences including medical situations .
  • Provides excellent customer service to ensure positive guest experiences.
  • Knowledgeable of all current marketing events happening to promote and assist our patrons
  • Stands post to ensure alertness in the casino
  • All other duties assigned.
Work Requirements
  • High School Diploma preferred.
  • Class ‘D’ License preferable.
  • 1+ years of previous security experience preferred.
  • Must be able to obtain the appropriate state occupational license.
  • Must be able to communicate effectively in both verbal and written form.
  • Must be able to stand for long durations of time.
  • Must be able to respond calmly to emergency situations.
  • Must be able to work flexible hours to include nights, weekends and holidays.
Apply Now

EMT/Paramedic

Description of Duties
  • We are looking for a EMT/Paramedic to join our team.
  • Renders assistance as warranted to employees and/or patrons in need of medical assistance.
  • Serves as the liaison between other emergency services, such as the police or fire brigade and Management.
  • Conducts drug testing in accordance with the Company’s Drug Free Workplace Program.
  • Prepares written documentation on all treatment provided to employees and/or patrons.
  • All other duties as assigned.
Work Requirements
  • High school diploma preferred.
  • Paramedic or EMT certification required.
  • Must understand all applicable legal, moral and ethical issues surrounding emergency medical service.
  • Must be able to obtain the appropriate state occupational license.
  • Excellent written and oral communication skills required.
  • Must be able to work a flexible schedule.
Apply Now

Cage Supervisor

Description of Duties
  • Supervises all casino cashiers, poker room cashiers and pari-mutuel tellers during their assigned shift.
  • Attends to and maintains Ticket Redemption Machines located on the slot floor.
  • Ensures that areas of responsibility are adequately staffed, acceptable cash/coin levels are maintained and that superior customer service is provided at all times.
  • Assists in developing and coordinating resolutions to any deficiencies identified, providing sound and immediate corrective action.
  • Maintains compliance with State regulations, Internal Controls Submissions and ensures that department policies and procedures are followed at all times.
  • Interacts with casino and poker room customers and employees to ensure that the team is always pleasant and professional while being efficient and effective.
  • Assists executive management in formulating gaming objectives, policies and plans.
  • Responsible for the timely implementation of all procedural changes.
  • Assists cashiers and pari-mutuel tellers in the performance of their duties.
  • Ensures that all bank and window openings/closings are preformed accurately, expeditiously and smoothly.
  • Provides timely leadership, motivation and guidance to direct reports in order to ensure highly effective performance.
  • Provides training for direct reports in both customer service and technical areas.
  • Prepares currently transactions reports and suspicious activity reports to ensure compliance with Federal Regulation.
  • Prepares and issues disciplinary action fairly, consistently and timely.
  • Prepares performance valuations of cashiers and pari-mutuel tellers and ensures timely issuance.
  • All other duties assigned.
Work Requirements
  • High School diploma preferred.
  • At least two years experience in cashiering (casino or bank) preferred.
  • Must be able to obtain the appropriate state occupational license.
  • Complete knowledge of Cashiering and/or Pari-mutuel operations.
  • Good knowledge of State gaming regulations.
  • Must be familiar with operating PC and currency counting equipment.
  • Must speak, read and write in English. Spanish speaking ability is preferred.
  • Team work skills are a must.
  • Must have a strong attention to detail.
  • Ability to work flexible hours to include nights, weekends and holidays.
Apply Now

Poker Dealer

Description of Duties
  • Deals various Poker games in accordance with departmental policies and procedures.
  • Opens and closes assigned Poker tables.
  • Monitors and maintains card control, chip control, and other elements of Poker gaming integrity.
  • Hosts guests and ensures high quality games and service levels.
  • Answers questions about game rules and casino policies.
  • May be required to assist in brush and/or chip runner duties.
  • Responds to complaints, mediates disputes, and provides professional and positive guest interactions.
  • All other duties as assigned.
Work Requirements
  • High School diploma or GED preferred
  • Poker School Certification preferred.
  • 2+ years of poker dealing experience preferred.
  • Bilingual: English/Spanish preferred.
  • Must be able to sit and/or stand for extended periods of time, have finger and manual dexterity, have hand-eye coordination, ability to grasp, reach, bend, lift up to 10 lbs and perform repetitive motions.
  • Must be able to obtain the appropriate state occupational license.
  • Strong knowledge of poker rules.
  • Ability to Explain and operate Poker game play and tournament play.
  • Proven customer service skills.
  • Excellent communication skills, both orally and in writing.
  • Must be able to work a flexible schedule to include nights, weekends and holidays.
Apply Now

Telephone Operator

Description of Duties
  • Attends to all guest comments, questions, complaints, etc. in a friendly and efficient manner via telephone.
  • Manages switchboard.
  • Has full understanding of facility’s features and amenities.
  • Stays updated on promotions, special events, etc. to be able to competently inform guests.
  • Maintains current phone lists to efficiently transfer calls to appropriate departments and individuals.
  • Other duties as assigned.
Work Requirements
  • High school diploma preferred.
  • Bilingual (English and Spanish) required.
  • 2-3 years of switchboard operator experience preferred.
  • 1-2 years of customer service experience preferred.
  • Excellent telephone and customer service skills required.
  • Strong written, oral and interpersonal communication skills.
  • Working knowledge of Microsoft Office programs preferred.
  • Must be flexible and able to work well independently and in a team environment.
  • Must be able to work a flexible schedule to include nights, weekends and holidays.
  • Must be able to obtain the appropriate state occupational license.
Apply Now
We are an EOE and drug free workplace. All applicants must be able to obtain a state occupational license, pass a drug test, credit check and lifetime criminal background check.
No walk-in applications or phone calls will be accepted.